Legal

Privacy Policy

Last updated: 2026-02-28

1. Overview

This Privacy Policy explains how DoorDrop ("we", "us") collects, uses, and shares information when you visit our website and when you use our related services. The DoorDrop application is available at app.doordrop.space. This policy applies to both the Site and the app unless a specific notice says otherwise. We aim to handle personal information in accordance with the Australian Privacy Principles to the extent applicable.

2. Information we collect

  • check_circleWebsite usage: basic log data such as device type, pages visited, and approximate location (via IP) if collected by hosting or analytics providers.
  • check_circleCommunications: information you send us (for example support requests, feedback, and messages).
  • check_circleAccount and profile data: details you provide to create an account and use the Services (for example name, email, phone, and business or walker profile information).
  • check_circleCampaign data: campaign settings, selected areas/streets, delivery instructions, and files you upload (such as flyer artwork).
  • check_circleDelivery and location data: delivery status events and, where enabled, location/GPS data and timestamps used to support tracking and reporting.
  • check_circleProof of delivery: photos or other evidence submitted through the Services (depending on the campaign requirements).
  • check_circleVerification information: information you choose to provide to support trust and safety (for example verification status or documents related to identity or eligibility).

3. How we use information

  • check_circleProvide and improve the website and platform experience.
  • check_circleOperate, secure, and debug services.
  • check_circleMatch walkers with campaigns based on location and availability.
  • check_circleCommunicate with you about campaigns, deliveries, or support.

4. Cookies and third-party resources

This website loads third-party resources (for example Tailwind CDN, Google Fonts, and Swiper). Those providers may receive technical information (such as your IP address and user agent) as part of delivering content. Depending on configuration, we or our hosting provider may also use cookies or similar technologies for basic functionality, performance, or analytics.

5. Sharing

We share information in the following ways:

  • check_circleBetween users: to run a campaign, Businesses and Walkers can see relevant information about each other and the campaign (for example campaign details, in-app messages, and delivery proof/reporting).
  • check_circleService providers: vendors that help us operate the Services (for example hosting/infrastructure, mapping, email/SMS, payments, and support tooling) may process information on our behalf.
  • check_circleLegal and safety: where required by law, or to protect users, prevent fraud/abuse, or enforce our terms.

Some service providers may store or process information outside Australia. Where this happens, we take reasonable steps to ensure appropriate protections are in place.

6. Data retention

We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or necessary for security and abuse prevention.

7. Security

We use reasonable administrative and technical safeguards to help protect information. No method of transmission or storage is 100% secure.

8. Your choices

You may be able to control cookies through your browser settings. If you use the DoorDrop application, you may be able to review or update certain profile information within the app. You can also request access to or correction of personal information by contacting us.

9. Contact

For privacy questions, contact DoorDrop via our LinkedIn page: linkedin.com/company/doordrop-space.

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